Privacy Policy

Last updated: July 13, 2026

Focused3D LLC respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit Focused3D.com, place an order, request a quote, contact us, subscribe to marketing communications, or otherwise interact with our business.

Information We Collect

We may collect information that you provide directly to us, including:

Name
Email address
Telephone number
Billing and shipping address
Order and purchase information
Product selections and preferences
Quote-request details
Photographs, measurements, drawings, CAD files, or other project information
Messages, reviews, and customer-service communications
Marketing preferences

When you use our website, certain information may also be collected automatically, including:

Internet Protocol address
Browser and device type
Pages visited
Referring website
Approximate location
Website activity
Cart and checkout activity
Cookie and similar technology information

Payment Information

Payments made through Focused3D.com are processed by Wix and the payment provider selected during checkout.

Focused3D does not directly receive or store your complete credit-card number. Payment providers may collect and process payment information according to their own privacy policies and security procedures.

How We Use Information

We may use personal information to:

Process, prepare, and ship orders
Provide order confirmations and tracking information
Respond to questions and customer-service requests
Prepare quotes and evaluate custom projects
Verify product measurements or compatibility
Process returns, replacements, exchanges, and refunds
Maintain customer and transaction records
Improve our products, website, and customer experience
Prevent fraud, misuse, and security problems
Send promotional emails when permission has been provided
Measure website and advertising performance
Comply with legal, tax, accounting, and regulatory requirements

How Information May Be Shared

We may share information with service providers when necessary to operate the business, including:

Wix, which hosts and supports our website and online store
Payment processors
Shipping carriers
Email and marketing service providers
Website analytics providers
Advertising platforms
Information-technology and security providers
Accounting, legal, or professional advisers

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, court order, or government request, or when necessary to protect Focused3D, our customers, or others from fraud, harm, or unlawful activity.

Sale of Personal Information

Focused3D does not sell customers’ personal information for money.

Some analytics or advertising technologies may process information about website activity. Visitors may be able to limit nonessential cookies and similar technologies through the website’s cookie settings.

Cookies and Similar Technologies

Focused3D.com and its service providers may use cookies and similar technologies to:

Keep the website functioning
Remember cart contents and preferences
Enable secure checkout
Understand website usage
Measure advertising performance
Improve website content and customer experience

Essential cookies may be required for the website and online store to function.

Where available, visitors can use the cookie banner or privacy settings to accept or decline nonessential cookies. Browser settings may also allow cookies to be blocked or deleted, although doing so may affect website features.

Email Marketing

Customers and visitors may receive promotional emails only when they have subscribed, provided consent, or when otherwise permitted by applicable law.

Marketing emails include an unsubscribe option. Transactional communications—such as order confirmations, shipping updates, quote responses, and service messages—may still be sent when necessary to complete a transaction or respond to a request.

Customer Reviews and Public Content

Reviews, photographs, comments, or testimonials submitted for public display may be visible to other website visitors.

Do not include private, confidential, or sensitive information in a public review or comment.

Custom Project Information

Information submitted for custom manufacturing or design work may include measurements, photographs, drawings, prototypes, CAD files, or other technical materials.

Focused3D uses this information to evaluate, quote, design, manufacture, and support the requested project.

We will not intentionally publish customer-provided project files or confidential technical information without permission, except when required by law.

Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions
Provide customer support
Maintain business, warranty, accounting, and tax records
Resolve disputes
Enforce agreements
Comply with legal requirements

Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.

Data Security

Focused3D uses reasonable administrative and technical measures intended to protect personal information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through standard website forms or email.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to request:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of certain personal information
Withdrawal of marketing consent
Information about how your data is used or shared

To submit a privacy request, contact:

Rocky_Rhodes@Focused3D.com

We may need to verify your identity before completing a request.

Certain information may need to be retained when required for tax, accounting, fraud-prevention, legal, or transaction-record purposes.

Children’s Privacy

Focused3D.com is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has submitted personal information, contact us so the information can be reviewed and deleted where appropriate.

Third-Party Links

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services.

Focused3D does not control the privacy practices of those third parties. Visitors should review the privacy policies of any external service they use.

Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change.

The revised policy will be posted on this page with an updated revision date.

Contact Us

Questions or requests concerning this Privacy Policy may be sent to:

Focused3D LLC

Email: Rocky_Rhodes@Focused3D.com

Website: Focused3D.com