Returns and Exchanges Policy

Last updated: July 13, 2026

We want customers to be confident when ordering from Focused3D. Please review the product description, measurements, fit range, included parts, and available options before completing your purchase.

Standard Products

Standard, non-custom products may be returned within 14 days of delivery when they are:

Unused or only carefully test-fitted
Free from damage, wear, modification, or missing parts
Returned with all included hardware, shims, accessories, and packaging
Accompanied by the original order information

A return must be approved by Focused3D before it is shipped back.

Starting a Return

To request a return, email:

Rocky_Rhodes@Focused3D.com

Please include:

Your name
Order number
Product being returned
Reason for the return
Photographs when the product is damaged, defective, or does not match the order

Do not send a return until return instructions have been provided.

Return Shipping

Customers are responsible for return shipping costs when returning an unwanted product, ordering the wrong size, or changing their mind.

Focused3D will cover reasonable return or replacement shipping when:

The wrong product was sent
The wrong variation was sent
The product arrived damaged
The product has a confirmed manufacturing defect

We recommend using a trackable shipping service. Focused3D is not responsible for return packages lost or damaged before they arrive.

Refunds

Approved refunds will be issued after the returned product has been received and inspected.

Refunds will be sent to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Products returned with damage, missing components, excessive wear, or modifications may receive a reduced refund or may be returned to the customer.

Exchanges

Approved exchanges are subject to product availability.

When an incorrect size or option was ordered, the customer is responsible for returning the original product and may be responsible for shipping the replacement.

Because TentGrip products fit several canopy-leg shapes within a specified size range, customers should measure across the widest outside point of the canopy leg before ordering.

Contact Focused3D with a photograph and measurement when unsure about compatibility.

Custom and Personalized Products

Custom-made, custom-sized, personalized, modified, and specially fabricated products are not returnable or refundable once production has started.

This includes products made:

To customer-provided measurements
In a nonstandard size
With personalized text or graphics
From a customer-provided design or CAD file
As a specially quoted fabrication project

If Focused3D makes an error or a custom product has a confirmed manufacturing defect, we will work with the customer to repair, remake, replace, or refund the affected item as appropriate.

Blank Sign Panels and Customer-Applied Graphics

Blank sign panels may be returned only when they remain unused and unmodified.

Sign panels cannot be returned after vinyl, paint, decals, printing, holes, adhesive, or other customer-applied modifications have been added.

Focused3D is not responsible for damage caused while a customer or third party applies graphics or modifies the sign panel.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Custom-made products
Custom-sized products
Personalized products
Modified products
Used or damaged products
Products missing included parts
Clearance or final-sale products
Sign panels that have been decorated or modified

Damaged, Defective, or Incorrect Orders

Inspect your order after delivery.

Report damaged, defective, incomplete, or incorrect orders within 7 days of delivery. Include clear photographs of the product, packaging, shipping label, and affected area.

Do not discard damaged products or packaging until Focused3D confirms that they are no longer needed.

Order Cancellations

Contact Focused3D immediately to request an order cancellation.

Standard-product orders may be canceled for a full refund when production or fulfillment has not yet started.

Custom orders may be canceled only before production begins. Once custom production has started, payments may be non-refundable because material, design, machine, and labor costs have already been committed.

Contact Us

Questions about a return, exchange, damaged order, or product fit can be sent to: