Shipping Policy
Last updated: July 13, 2026
Order Processing
Most standard Focused3D and TentGrip products are made or prepared to order. Standard orders typically ship within 3–5 business days after payment is received.
Business days are Monday through Friday, excluding major holidays.
Large orders, high-volume orders, custom products, and products requiring special materials may need additional processing time. Any estimated production schedule for custom work will be discussed during the quoting process.
Free Standard Shipping
Focused3D offers free standard shipping on all orders placed through Focused3D.com and delivered within the United States. No minimum purchase is required.
Expedited shipping may be available for an additional charge and, when available, will be shown at checkout.
Free shipping does not include expedited delivery unless specifically stated.
Tracking Information
When tracking is available, customers will receive a shipping confirmation email containing the tracking number after the order has been prepared for shipment.
Tracking information may take up to 24 hours to begin updating after the carrier receives the package.
Delivery Estimates
Delivery dates provided by shipping carriers are estimates and are not guaranteed by Focused3D.
Weather, carrier delays, incorrect addresses, holidays, and other circumstances outside our control may affect delivery time.
Shipping Delays
If we learn that an order cannot ship within the timeframe originally provided, we will contact the customer with an updated estimated shipment date.
The customer may either:
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Accept the updated shipment date, or
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Cancel the unshipped order and receive a full refund
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please contact Focused3D immediately if an address needs to be corrected. Once an order has been shipped, we may not be able to change or redirect the package.
Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located:
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Check around the delivery location.
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Ask other household members or nearby neighbors.
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Allow one additional business day, because some carriers scan packages before final delivery.
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Contact the shipping carrier using the tracking number.
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Contact Focused3D if the package still cannot be located.
We will assist with available carrier information or claims, but replacement eligibility will depend on the results of the carrier investigation.
Lost or Damaged Packages
Contact Focused3D as soon as possible if an order arrives damaged or appears to have been lost in transit.
For damaged shipments, please keep the product, packaging, shipping label, and packing materials. Photographs may be required to submit a carrier claim or arrange a replacement.
International Shipping
Shipping availability for addresses outside the United States is determined during checkout.
Customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated.
Contact Us
Questions about an order or shipment can be sent to:
Please include your name and order number so we can assist you more quickly.